Case Studies

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

I would just like to say what a fantastic job Chris has done - I am absolutely delighted with the work and how nice a person he was.

While Chris was here it was like having an additional member of the family - although I already have 3 sons I would happily have Chris as a 4th any day."

Mrs Hartley, Rothewell, Leeds, West Yorkshire

What can we say, the bathroom has exceeded all our expectations we are delighted with whole installation, which was carried out in an extremely professional and tidy manner by Sam.

I cannot speak too highly of his attitude and helpfulness and pride in his work. He explained everything step by step especially when decisions regarding style of tiling etc needed to be discussed.

We would have no hesitation in recommending More Bathrooms for any future work required by us or one of our friends. In fact I have already passed your name onto a friend of mine who assures me she will be in touch.

All the very best for the future.

Mr Kaufman, Weetwood, Leeds, West Yorkshire

Engaged with More Bathrooms for a shower room makeover and was really pleased with the excellent service from start to finish.

Richard, our fitter, was a great problem solver and not afraid of hard work. He worked long hours every day and left the place tidy when he'd finished.

The shower room now looks professionally finished and has a new lease of life. Thanks for all the hard work!

Mr Griffiths, Barnby Dun, Doncaster, South Yorkshire

By their own admission not the cheapest but from design to installation we were never left wondering how things were going.

Main fitter Steve let us know each day what could be achieved and when snags were hit modified details with ease. Nothing seemed too much trouble for him and standard of finish was brilliant.

Very happy with all aspects of project and would not hesitate to recommend pass more group to anyone.

Thanks again.

Mr & Mrs Taylor, Rawdon, Leeds, West Yorkshire