Case Studies

From your Leeds staff on our first appointment to your Harrogate staff, designer and tradesmen - all made us feel at wase as they were so knowledgeable about the service we needed.

Work was done while we were away. Tradesmen were polite to my son when he called in to check on the house.

Mr & Mrs Barnaby, Pontefract, Wakefield, West Yorkshire

After several months shopping around in the hope of organising our bathroom refit myself, I had to concede it was too complicated - cue More Bathrooms! Their showroom is just around the corner from us and has some lovely bathrooms on show of all different styles, and there were a couple that really stood out to us that made us think they could deliver what we wanted.

They have been reliable throughout - we dealt with a few people, and they always kept in touch and let us know what was going on. I was particularly impressed that they bent over backwards to fit the design within our budget when we asked, with relatively little compromise.

The bathroom itself was finished to a good standard and looks really stunning overall - it's a pleasure to use now, rather than a constant niggle before! The chap who did the work, Craig, was lovely and kept a tidy house and gave me daily updates on the progress and what was planned to do each day.

Mr & Mrs O'Flaherty, Wortley, Leeds, West Yorkshire

Chris our installer was excellent.

He gave us great confidence in knowing exactly what was needed and that confidence was realised with the finished refurbishment.

Mr & Mrs Robinson, Thackley, Bradford, West Yorkshire

Hi Katie and David

I wanted to thank you both for the fantastic support dealing with our shower issues

It is a testamentary to you both for the high quality and attentive customer service that you have provided - to be so keen to resolve an issue inherited from a company that you brought and an installation issue 4 years old was frankly a surprise!

Your company is clearly unique in working with a third party to resolve the problems we were experience which it appears were after all not related to the original installation. You had one intent of owning the problem and resolving the issue.

What now appears to be the best solution for us of having a new system at no cost – is a great result!

As I work at the Citizens Advice I spend my days dealing with companies who put their commercial consideration first at the expense of helping their customers. They have hollow customer service promises, which easier are broken when challenged particularly if there is a suggestion of any additional cost to their business. So to have this first class service is a refreshing change and restores my faith that some companies act with integrity and really care about their customers

My conversations have always been friendly, helpful and timely. The difference in the way you have helped is beyond measure and we are extremely grateful. My message to your CEO is that his business deserves to be successful as your customer service is genuine and a point of difference from your competitors. Will definitely recommend.

Mr Dent, Monk Fryston, Leeds, West Yorkshire

Thank you for doing an excellent job on our bathroom.

Also thank you for your kindness, consideration given and quality craftsmanship.

Mr & Mrs Wilson, Gildersome, Morley, Leeds, West Yorkshire